Technical Product Manager

2 weeks ago

Raleigh, North Carolina, United States Bandwidth Full time
Job Title: Technical Product Manager - API Experience Leader

Bandwidth is seeking a Technical Product Manager to lead the direction and priorities for customer-facing facets of the Bandwidth API Experience, including the Developer Experience (DevX), SDKs, and developer documentation.

Key Responsibilities:

  • Oversee the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements.
  • Create initiatives, plans, and priorities for the Bandwidth API and Developer Experience.
  • Focus on interactions related to a product and service, encompassing quality, functionality, design, and usability.
  • Advocate for unified API-first design, using OpenAPI specifications with each product team within Bandwidth.
  • Oversee all potential interactions, including through the Bandwidth APIs, a customer will have with a product through each step of the customer journey.
  • Work with Sales & Market Offer teams on strategic accounts, acting as a technical expert on all things Bandwidth API related.
  • Define metrics through user acquisition, onboarding, product adoption, conversion, and retention.
  • Accountable for API product experience outcomes, even though actual product experience strategies and implementation are cross-functional.
  • Drive platform improvements from ideas into solutions that can be validated with potential customers, including prototyping and strategic/technology descriptions.
  • Focus on refining, through discovery and API competitive analysis, to build solutions for One Bandwidth API strategy.
  • Work closely with the Enterprise Architecture community to stay up-to-date with technologies and techniques that will move our business forward.
  • Establish communication channels between technical teams and customer-facing teams to ensure accurate communications are delivered at the right time.
  • Ensure customers have an exceptional user experience each time they interact with the product.
  • Define tools for designing new APIs, including the pipeline for generating our API reference and SDKs.

Requirements:

  • 6+ years of experience working in product/software design, software architecture, or in a solutions architect role.
  • Computer Science background or equivalent technical experience.
  • Both a passion for and experience with consuming APIs, as well as building and shipping API platforms for developers.
  • Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles.

Bonus Points:

  • Experience with telecommunications-involved software preferred.
  • A fearless, never-settle, attitude that will challenge the way we do things, and a refusal to accept the status quo. Make us even better than we are today.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

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