Guest Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of perfect.
Key Responsibilities:
- Register and assign rooms to guests, ensuring a smooth and efficient check-in process.
- Provide guests with information about hotel services, amenities, and local attractions.
- Process payments, handle guest complaints, and resolve issues in a professional and courteous manner.
- Work effectively as part of a team to ensure seamless communication and collaboration.
- Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
- Proven experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- High school diploma or equivalent required; prior experience in a front desk or customer service role preferred.
What We Offer:
As a Guest Service Agent with Shamin Hotels, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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