Chief Customer Experience Officer

2 weeks ago


Raleigh, North Carolina, United States National Archives and Records Administration Full time
{"title": "Customer Experience Leadership Opportunity", "subtitle": "Join the National Archives and Records Administration Team", "content": "

As a key member of the National Archives and Records Administration team, you will play a critical role in shaping the customer experience strategy for the organization. This position requires a seasoned professional with expertise in customer experience, strategy development, and team leadership.

Responsibilities:

  • Develop and implement customer experience strategies to drive business outcomes and improve customer satisfaction.
  • Lead cross-functional teams to identify and prioritize customer experience initiatives.
  • Collaborate with senior leaders to develop and communicate customer experience vision and goals.
  • Analyze customer feedback and data to inform customer experience strategies and initiatives.
  • Develop and maintain customer experience metrics and reporting to measure progress and success.

Requirements:

  • 5+ years of experience in customer experience, strategy development, or a related field.
  • Proven track record of developing and implementing customer experience strategies that drive business outcomes.
  • Excellent leadership and communication skills, with the ability to influence and motivate cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop insights.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking to make a meaningful impact in the customer experience space, we encourage you to apply for this exciting opportunity.

", "company": "National Archives and Records Administration", "location": "College Park, Maryland", "salary": "$140,700 per year"}

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