Chief Operations Officer

2 months ago

Raleigh, North Carolina, United States QUEST RESOURCE LLC Full time
Company Overview

For over a century, QUEST RESOURCE LLC has established itself as a premier provider in the Raleigh/Greensboro region, specializing in both new and pre-owned office furnishings.

Our objective is to serve as your comprehensive solution for creating inspiring work environments. We achieve this through ongoing communication and a commitment to enhancing the quality of our services. Consequently, we consistently introduce new products and services tailored to meet our clients' evolving needs.

As an authorized dealer for leading brands, we cater to various sectors, including corporate, healthcare, education, legal, small business, and government entities.

Position Overview

The Chief Operations Officer is tasked with overseeing the effective management of teams involved in Furniture, Architectural Walls, Relocations, Project Management, Warehousing, Flooring Operations, and Greensboro Operations. This role encompasses the comprehensive management and administration of the operations team, which includes supervision, recruitment, training, disciplinary actions, personnel development, labor estimation, installation planning, scheduling, vehicle and equipment oversight, vendor relations, and quality assurance management. Essential skills for this position include leadership, organizational abilities, procedural documentation, and training. Strong verbal and written communication skills, along with exceptional organizational and analytical capabilities, are essential.

Key Responsibilities
  • Collaborate with the President to formulate the strategic vision for the group.
  • Develop, present, implement, and oversee annual business plans for each operational area.
  • Conduct quarterly reviews with the CFO and senior leadership to assess the financial performance of each business unit and take necessary actions.
  • Foster a robust operations leadership team through development, coaching, and accountability.
  • Recruit and manage all operations leadership personnel.
  • Guide and develop all direct reports, emphasizing the principles of Situational Leadership.
  • Create initial and ongoing training programs for all direct reports.
  • Manage disciplinary actions for all direct reports and continuously enhance team performance.
  • Ensure direct reports engage in broader company training as appropriate.
  • Oversee project management, installation, quality assurance, scheduling, and administrative functions.
  • Lead safety initiatives to ensure a secure working environment for all team members.
  • Implement policies and procedures related to labor management.
  • Continuously document and improve operational processes and procedures.
  • Manage overtime, contract labor, and other critical operational expenses proactively.
  • Conduct monthly team meetings to enhance communication and cooperation.
  • Provide cost estimates and quotes as required by clients or team members.
  • Perform weekly site visits for installation and relocation projects, documenting opportunities for improvement.
  • Oversee facility requirements, including maintenance and inspections.
  • Manage the company vehicle fleet and operational equipment.
  • Review labor quotes for accuracy and reasonableness.
  • Conduct post-project evaluations and implement corrective measures.
  • Ensure customer satisfaction for all installation projects.
  • Maintain accurate billing for storage and project management change orders.
  • Ensure all team members have the necessary tools and equipment to perform their duties effectively.
General Duties
  • Provide weekly updates to the President regarding job status.
  • Maintain a professional and courteous demeanor at all times.
  • Adhere to company policies, procedures, and safety protocols.
  • Foster a culture of integrity, excellence, and concern for others.
  • Other responsibilities as assigned by the President.
Qualifications

Ideal Candidate Profile
  • A bachelor's degree from an accredited institution is required.
  • A minimum of 10 years of leadership experience in operations management, preferably within the office furniture sector.
  • Demonstrated experience in profit and loss management with a proven track record of cost control.
  • Ability to develop, present, and implement annual business plans.
  • Strong leadership qualities with a commitment to high standards and accountability.
  • Collaborative team player with the ability to work across all organizational levels.
  • Proficient in both strategic and tactical operations.
  • Willingness to engage in the operational details on a daily basis.
  • Strong work ethic with the capacity to manage a high volume of work.
  • Experience in hiring, training, and developing team members.
  • Knowledge of continuous improvement principles and key performance indicators.
  • Strong focus on customer service and the ability to resolve challenging customer issues effectively.
  • A valid driver's license is required.
Benefits

A competitive benefits and compensation package is offered, including:
  • Relocation assistance
  • 401(k) matching
  • Health and dental insurance
  • Disability and life insurance
  • Flexible spending accounts
  • Paid time off
  • Vision insurance
EEO/AAP Employer, Gender/Minority/Veterans/Disables/Sexual Orientation

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