Field Service Engineer

6 days ago

San Jose, California, United States Bio-Techne Full time
Job Title: Field Service Engineer

At Bio-Techne, we are seeking an experienced Field Service Engineer to join our team. As a key member of our field team, you will be responsible for maintaining our revolutionary protein analysis instrumentation and providing exceptional customer support.

Key Responsibilities:
  • Deliver onsite customer-facing and remote support to diagnose and repair complex electro-mechanical scientific instruments in a laboratory environment.
  • Maintain daily communications with customers to ensure resolution and proper follow-up.
  • Prepare samples for instrument testing as required, utilizing basic laboratory skills.
  • Complete service protocols, meeting GMP documentation requirements.
  • Manage and schedule customer appointments until completion, and create detailed technical paperwork and support documents as needed.
  • Timely submission of service reports to clients, accurate data entry into CRM software, and monthly expenses and mileage logs.
  • Manage personal inventory for successful repairs, field support, and cost management.
Requirements:
  • Bachelor's degree in an engineering or science field, and 3 years' field service experience in life science, biotech, or medical industry, or minimum of 5 years' field service experience in life science, biotech, or medical industry, preferably with laboratory experience.
  • Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic, and/or electronic equipment.
  • Strong computer skills (Windows, Microsoft Office, including Outlook and Salesforce).
  • Valid driver's license, good driving record, and passport required.
Why Join Bio-Techne:

We offer competitive salaries, extensive medical, vision, and dental plans for you and your family starting on day one. We invest in our employees' financial futures through 401k matching and an employee stock purchase plan. We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more. We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

We are an E-Verify Employer in the United States. Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.

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