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Field Services Engineer

2 months ago

San Jose, California, United States Prosum Full time
Job Title: Field Services Engineer

This is a full-time/direct-hire position with Prosum, a growing international semiconductor equipment manufacturer with a presence in San Jose, CA.

Job Summary:

We are seeking a highly skilled Field Services Engineer to join our team. As a Field Services Engineer, you will be responsible for providing field service engineering activities to our customers independently.

Key Responsibilities:
  • Troubleshoot complex products and problems
  • Receive service calls from customers and determine their needs or problems
  • Provide over-the-phone consultation and advice to customers, respond to emergency situations, or schedule and repair Prosum products at customer sites
  • Perform preventative maintenance on Prosum products
  • Establish and manage local maintenance services
  • Act as a liaison between customers and applications programmers for customer requests involving changes in applications
  • Research market needs and customer applications of Prosum products
  • Submit application reports to management in a timely manner
  • Support sales activities and establish and maintain good relationships with customers
  • Participate in sales meetings as required
  • Provide training to other Prosum field service engineers as needed
  • Submit various reports, such as service reports, weekly reports, and expense reports to management in a timely manner
Requirements:
  • Bachelor's degree in Mechanical or Electrical Engineering or equivalent field
  • At least 2 years of experience in an Engineering role or as a Field Service Engineer within the semiconductor industry
  • Desire to be customer-facing
  • Occasional travel domestically to other client cities as needed