UPS Field Service Engineer

5 days ago

San Jose, California, United States Jobot Full time
Job Title: UPS Field Service Engineer

We are seeking a highly skilled and experienced UPS Field Service Engineer to join our team at Jobot. As a key member of our sales team, you will be responsible for providing technical support to our customers and ensuring the highest level of service and satisfaction.

Responsibilities:
  • Provide on-site technical support for uninterruptable power supply (UPS) systems, including installation, maintenance, and troubleshooting.
  • Conduct regular preventive maintenance on UPS systems and power distribution units to ensure optimal performance and minimize downtime.
  • Respond promptly to service calls and resolve customer issues effectively and efficiently.
  • Collaborate with the sales team to provide technical expertise and support during the sales process.
  • Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
  • Develop, write, and deliver value-based demonstrations and proposals to key decision-makers.
  • Provide feedback to the product development team on potential product improvements or new product opportunities based on customer feedback or market trends.
  • Train customers and end-users on the proper use and maintenance of our products.
  • Stay updated on the latest industry trends, technologies, and competitor products.
Requirements:
  • Bachelor's degree in Electrical Engineering or a related field.
  • A minimum of 5 years of experience in a similar role, preferably in the sales industry.
  • Extensive knowledge and experience in UPS systems, power distribution units, and power systems maintenance.
  • Strong technical aptitude and ability to quickly learn new technologies.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Outstanding customer service skills and a commitment to providing the highest level of customer satisfaction.
  • Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and understandable manner.
  • Proven ability to work effectively in a team environment, as well as independently.
  • Willingness to travel as required to meet customer needs and business objectives.
  • A valid driver's license and a good driving record.

This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-motivated and results-driven professional with a passion for technology and a commitment to customer satisfaction, we would love to hear from you.

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