Assistant Branch Manager II

4 weeks ago


South Lake Tahoe, California, United States Cadence Bank Full time
About the Role

As an Assistant Branch Manager II at Cadence Bank, you will play a vital role in supporting the Branch Manager in the daily activities of the branch office. This position requires strong leadership skills, excellent communication, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Assist the Branch Manager in all aspects of branch operations, including hiring, training, scheduling, and coaching team member performance.
  • Maintain knowledge of all policies and procedures to make decisions in regard to check approvals and overrides in the absence of the manager.
  • Represent the bank in business and community development activities, including prospecting and CRA, as requested by the branch manager.
  • Lead teammates by example, offering exceptional customer service and coaching the team to provide the same level of service.
  • Handle customer complaints in a positive and professional manner in the absence of the manager.
  • Participate in all sales initiatives and sales focuses, coaching and encouraging teammate participation.
  • Maintain knowledge of and assist with all personal banker activities, including opening new deposit accounts and maintaining existing deposit accounts.
  • Engage customers and prospects through the use of questions and needs assessment to uncover needs.
Requirements
  • Good written, verbal, and supervisory skills.
  • Excellent interpersonal and customer service skills.
  • Bachelor's degree or equivalent work experience.
  • Five to six years of relevant experience, with a minimum of one to three years of supervisory experience preferred.
About Us

Cadence Bank is an equal opportunity employer, dedicated to adding new perspectives to the team and encouraging everyone to apply. We believe that a diverse workforce creates problem-solving and creative thinking.


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