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Parking Operations Manager
1 month ago
Ace Parking is a leading parking management expert with over 72+ years of experience. We prioritize treating our clients, partners, guests, and team members with respect and courtesy, earning us the reputation as a company that values "Every Thank You."
CultureWe have a strong, distinctive culture that is built on shared values, including clear expectations, caring, loyalty, humility, and a deep commitment to community. These values guide our decision-making and define how we interact with our customers, clients, suppliers, and team members.
About the PositionThe Assistant Manager will be responsible for ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure. Key responsibilities include:
- Managing team members, including hiring, training, coaching, and counseling processes to ensure performance standards are met.
- Assisting in the planning and directing special event activities and coordinating with other Supervisors and Directors as required.
- Responding to and resolving guest or visitor complaints, vehicle claims, and service discrepancies.
- Maintaining communication with property management, Site Manager, customers, and guests.
- Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information.
- Maintaining a safe and clean work environment by educating and directing team members on the use of equipment and resources.
- Handling call-offs and assisting with scheduling when necessary.
- Diagnosing and preventative care maintenance.
The Parking Manager is responsible for ensuring that parking policies and procedures meet expectations and the management of team members, including being an integral part of the hiring, training, coaching, and counseling processes, to ensure that performance standards are met.
CommunicationEffective communication is vital for the Assistant Manager role. They must maintain constant communication with property management, Site Manager, customers, and guests.
FamilyWe consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.
Exceptional ServiceOur commitment to exceptional service is non-negotiable. The Assistant Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.
ProfitabilityWhile the Assistant Manager's primary role is management, they should also be mindful of operational efficiency. The Assistant Manager is responsible for overseeing many parts of multiple locations' operations.
About YouTo be successful in this role, you should possess the following experience and attributes:
- Bachelor's degree preferred, but not required.
- One-year supervisory experience required.
- Prior parking experience is a plus, but not required.
- Must be willing to work a flexible schedule and be available to work weekends.
- Must be able to meet Motor Vehicle Requirement (MVR) guidelines.
- Must have and maintain a valid driver's license.
- Must be able to drive a manual transmission vehicle.
- Possess excellent customer service skills.
- Demonstrate exceptional oral and written communication skills.
- Knowledge of and working skills in Microsoft Office Suite.
- Ability to multi-task in a fast-paced working environment.
- Ability to lift up to 25lbs.
- Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
We offer a competitive wage of $20-24 per hour, a full range of benefits, including paid vacation, sick, and holidays, as well as health insurance plans, life insurance options, and a 401K plan. We also provide job training and career development opportunities.
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We ensure that persons with disabilities are provided reasonable accommodation.
