Restaurant Operations Manager
4 weeks ago
**Unlock Your Potential as an Assistant Manager at Baskin Robbins**
As an Assistant Manager at Baskin Robbins, you will play a vital role in supporting the Restaurant Manager in driving sales, improving guest satisfaction, and maintaining operational excellence. Your primary responsibility will be to foster a team environment that promotes respect, coaching, and feedback, while recognizing achievements and addressing concerns promptly.
**Key Responsibilities:**
• Develop and implement strategies to drive sales growth and improve guest satisfaction
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders
• Promote a culture of teamwork, respect, and open communication
• Ensure operational excellence by maintaining high standards of quality, service, and cleanliness
• Collaborate with the Restaurant Manager to assess restaurant performance and develop action plans to achieve goals
**Requirements:**
• High school diploma or equivalent
• At least 18 years of age
• Restaurant, retail, or supervisory experience
• Strong communication and leadership skills
• Ability to work in a fast-paced environment and adapt to changing situations
**Competencies:**
• Guest Focus: anticipate and understand guests' needs and exceed their expectations
• Passion for Results: set compelling targets and deliver on commitments
• Problem Solving and Decision Making: make good decisions based on analysis, experience, and judgment
• Building Effective Teams: get the right people in the right places, enabling them to make decisions and celebrate success as a team
• Conflict Management: use interpersonal skills to confront tough issues and resolve disagreements constructively
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