Restaurant Operations Manager
4 weeks ago
As a key member of the Pix Hospitality team, the FOH Manager plays a vital role in ensuring the success of our restaurants. This position is responsible for managing the day-to-day operations of the front of house, including supervising hourly team members, maintaining high standards of quality, and driving sales and profit objectives.
Key Responsibilities:
- Supervise and develop hourly team members to achieve hospitality, sales, and profit objectives.
- Maintain high standards of quality, cleanliness, and organization in the front of house.
- Drive sales and profit growth through effective inventory management, purchasing, and receiving.
- Resolve customer complaints and strive for flawless recovery to build brand loyalty.
- Manage and execute certified training materials and programs.
- Complete team member schedules and ensure adequate staffing during peak service periods.
- Ensure a harassment-free environment for all team members and managers.
- Lead and manage successful, quality shifts by consistently utilizing systems and tools.
- Train, coach, and counsel team members and facilitate their development.
Requirements:
- 2+ years of recent experience as a FOH Manager/Assistant Manager/Key Manager for a stand-alone full-service, casual/upscale restaurant with $2M+ average annual volume.
- Ability to reliably commute to one of our restaurant locations in San Antonio, TX.
- Ability to work 50-55 hours/week.
- Demonstrated success in business/financial acumen, including P&L analysis and management.
- Demonstrated success managing food and labor costs at or below targets set by the company while maintaining excellent food quality and customer experience.
- Demonstrated success developing strong relationships with all stakeholders, including team members, managers, senior leaders, and corporate employees.
- Demonstrated success developing employees through respective promotions to leadership positions.
- High School Diploma.
Physical Requirements:
- Must have sufficient mobility, including bending, turning, twisting upper body, reaching.
- Be able to transport and carry objects (such as cases of product and food plates) up to 50 pounds.
- Be able to wipe down prep tables, maintain a clean station area, and pick up any debris off the floor in all areas of the restaurant.
- Must be able to work while standing and moving at a rapid pace as the job requires.
- Must be able to complete the job functions in a variety of temperature ranges, including cold temperatures in the cooler/freezer and warm temperatures in the kitchen area.
- Must meet any federal, state, county, or municipal regulations pertaining to the service of food and beverages.
EOE - EQUAL OPPORTUNITY EMPLOYER
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