Senior Debt Recovery Specialist
5 days ago
Overview
We are seeking a highly experienced Senior Collector to join our team in Dallas. This critical role requires a seasoned professional with extensive expertise in collections, bankruptcy, and debt management strategies.
Responsibilities
- Manage the collections process from start to finish, ensuring effective debt recovery, compliance with regulations, and exceptional member service.
- Oversight of bankruptcy-related cases, including filing claims, monitoring proceedings, and adherence to legal protocols.
- Lead negotiations with members to resolve delinquencies while maintaining a positive and professional relationship.
- Ensure all collections practices meet federal, state, and organizational guidelines, including FDCPA, FCRA, and other applicable laws.
- Develop and refine strategies to improve recovery rates and streamline the collections process.
- Flexible work arrangement, with remote work options and occasional in-office responsibilities.
- Provide guidance and support to junior collections staff as a subject matter expert.
Requirements
- 3-5 years of progressive collections experience in a credit union, bank, or similar financial institution.
- Expertise in bankruptcy filings, collections laws, and debt recovery processes.
- Proven track record of managing high-value and complex collections portfolios with minimal supervision.
- Excellent negotiation, communication, and analytical skills.
- Proficiency in collections software and financial systems (training provided for in-house tools).
- Strong ability to work independently in a hybrid work environment.
Benefits
The successful candidate can expect a competitive salary, comprehensive benefits package, and a dynamic, supportive work environment that values expertise and collaboration.
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