Sales Development Representative

2 weeks ago

Normal Illinois, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences.

Role Summary

This is a proactive job posting, allowing us to build a pipeline of qualified candidates for future openings. If a position matching your qualifications becomes available, you will be contacted.

Job Description

Key Responsibilities:

  • Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction, and NPS.
  • Provide outbound follow-up to qualifying leads and progress through the sales funnel.
  • Ensure customer experience is best-in-class: authentic, engaging, educational, and aligned with Rivian's core values and culture.
  • Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
  • Maintain and share your in-depth knowledge of our products and services, features, and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
  • Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high-touch, responsive service.
  • Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business, and referrals.
  • Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
  • Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
  • Share success strategies, best practices, and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
  • Support and motivate fellow team members by providing clear direction and feedback.
  • Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams while ensuring customer satisfaction.
  • Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
  • Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
Qualifications:
  • 4+ years of sales, retail, customer service, or hospitality experience at a top-tier, premium brand (direct to consumer, auto, and/or EV a plus).
  • Experience in a call center environment preferred but not required.
  • Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
  • Experience succeeding in a face-paced, dynamic startup environment with continuous iteration and changes.
  • Experience using CRM systems (Salesforce preferred).
  • Strong communication and collaboration skills (written and verbal).
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
  • Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly.
  • Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
  • Ability to work effectively both in a team and independently.
  • Maintain a positive, upbeat, and can-do attitude at all times.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.
  • Flexibility to travel as needed to support sales activities.

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