Enterprise Client Solutions Expert

6 days ago


Étreux, Hauts-de-France, United States Frontend Arts Full time
Key Responsibilities
  • Perform initial onboarding of accounts with enterprise-level customers to ensure adoption and ongoing engagement throughout the customer's lifecycle.
  • Partner with a cross-functional account team to develop a territory plan that maximizes customer satisfaction, retention, and expansion.
  • Develop and execute a data-driven enablement strategy to increase customer adoption, showcase product value, and strengthen customer relationships.
  • Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties.
  • Perform periodic customer success reviews to confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account.
  • Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet.
  • Use usage patterns to gain insights, provide guidance, and increase customer adoption and satisfaction.
  • Be the primary interface to manage and resolve critical situations.
  • Work with the Sales, Training, and Professional Services teams to identify new opportunities to expand customer use of Smartsheet.
  • Provide expert customer insight to Product Management, Marketing, and Sales on innovation and continuous improvement opportunities.
  • Exceed all performance targets, including maintaining high retention and growth rates.


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