Leave Administration Specialist
4 days ago
We are seeking a skilled Leave Administration Specialist to join our team at Crawford & Company. As a key member of our unit, you will be responsible for administering various clients' Family Medical Leave Act (FMLA) policies and performing clerical duties to support the administration and operational functions of the unit.
Responsibilities:- Assist associates with Leave of Absence (LOA) requests and guide them through the process.
- Process all LOA paperwork according to established procedures and laws.
- Provide timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
- Administer the FMLA policy.
- Review FMLA documentation for accuracy and completeness.
- Make recommendations to approve or deny requests for FMLA based on federal regulations.
- Conduct FMLA training for Department supervisors and employees.
- Coordinate correspondence, forms, and other documents via the claim system.
- Generate reports as required.
- Maintain files.
- Assist management with LOA situations and provide guidance within the policy and established legal guidelines.
- Keep complete records of all LOA requests and maintain tracking and analysis of data.
- Participate in developing goals, objectives, and systems.
- Maintain compliance with standards and federal/state regulations.
- Serve as an internal reference to the team for certification requirements and processing.
- Contact providers for clarification.
- Input and analyze data.
- Support management with special projects as necessary.
- An Associate's degree or equivalent combination of education and experience.
- 2-5 years of FMLA claim administration or a related field.
- Current experience in the integrated disability and absence management industry.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
- Excellent customer service skills and ability to manage difficult and stressful situations.
- Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships.
- Ability to manage business expectations and resolve concerns, by communicating status and issues.
- Ability to effectively prioritize and escalate customer issues.
- Ability to interpret and analyze multiple facts.
- Must have a solid understanding of FMLA and employment.
A successful Leave Administration Specialist at Crawford & Company can expect a competitive salary range of $55,000 - $70,000 per annum, depending on experience. In addition to a comprehensive compensation package, we offer a dynamic work environment that fosters growth and development. Our total rewards program includes benefit programs that empower financial, physical, and mental wellness, as well as training programs that promote continuous learning and career progression while enhancing job performance.
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