Café Operations Supervisor
2 weeks ago
Position Overview: As a key member of our management team, the Shift Manager will oversee daily operations at Purple Waves, ensuring a seamless experience for our guests while fostering a positive work environment for our staff.
About Purple Waves: We are a vibrant neighborhood café and wine bar dedicated to sustainability and community engagement. Our mission is to provide a welcoming space where patrons can enjoy high-quality, locally sourced food and beverages.
Key Responsibilities:
- Lead a team of 3 - 6 staff members, managing schedules, breaks, and task assignments.
- Ensure all team members are well-versed in their roles and responsibilities, promoting efficiency and teamwork.
- Address any operational challenges that arise during shifts, collaborating with the management team for effective solutions.
- Maintain a comprehensive understanding of our food and beverage offerings, including seasonal specials.
Customer Engagement:
- Prioritize exceptional customer service, addressing complaints with professionalism and creativity.
- Foster a friendly and inclusive atmosphere for all guests and staff members.
- Prepare and serve a variety of beverages, ensuring quality and presentation standards are met.
Operational Excellence:
- Maintain cleanliness and organization in the café and bar areas.
- Accurately handle cash and card transactions.
- Assist with inventory management and restocking supplies as needed.
- Oversee dishwashing duties and coordinate with the dishwasher when necessary.
Team Development:
- Participate in management meetings and training sessions to align with company goals.
- Regularly review performance metrics with ownership to drive improvements.
Commitment to Sustainability: Uphold our values of sustainability and local sourcing in all operational practices.
Qualifications:
- Must be over 21 years of age.
- Previous experience as a barista is required.
- Experience in managing front-of-house service during shifts or a minimum of two years in a server role is essential.
- Knowledge of wine and food is necessary, along with a willingness to learn about local producers.
- A positive attitude and ability to collaborate effectively within a team are crucial.
Availability:
- Shifts: 3-5 shifts per week (morning or evening).
- Shift Times:
- Morning: 7 AM - 4 PM
- Evening: 4 PM - 11 PM (approx.)
- At least one weekend shift is required, with scheduling requests submitted weekly.
For more information about Purple Waves, please visit our website.
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