Helpdesk Support Specialist

4 days ago


College Park, Maryland, United States E-talentnetwork Full time
Job Title: Helpdesk Tier 2 Analyst

At E-talentnetwork, we are seeking a skilled Helpdesk Tier 2 Analyst to join our team.

Job Summary:

The successful candidate will provide technical support to our customers, resolving onsite and remote tickets in accordance with our Service Level Agreements (SLA). This includes desktop troubleshooting, installing software and hardware, and providing technical assistance to customers and other IT staff or contractors.

Key Responsibilities:
  • Provide tier 2 support to the NARA Enterprise ServiceDesk
  • Resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA)
  • Support the current Windows operating system as implemented, as well as Mac, IOS, and Android mobile devices
  • Troubleshoot network and standalone printer issues
  • Provide technical assistance and solutions to customers and other IT staff or contractors
Requirements:
  • Public Trust Clearance
  • Must be a US Citizen

We offer a dynamic and challenging work environment, and we are committed to helping our employees grow and develop their careers. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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