Insurance Service Representative

3 weeks ago


Wilmington, Delaware, United States AAA Club Alliance Full time

AAA Club Alliance is seeking a highly skilled Insurance Service Specialist to join our team. As a Policy Retention Specialist, you will be responsible for executing and facilitating insured's service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities. You will counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs. You will work with policyholders from our existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. You will review and update policies to enhance retention and better meet the needs of the consumer. You will serve as a liaison between the customer, sales agent, and manager to ensure timeliness of responses and compliance with established company policies and procedures. You will counsel members and non-members regarding membership benefits in correlation with insurance products. The ideal candidate will have a high school diploma or equivalent, 2+ years of customer service and/or sales experience in an insurance environment, an active Property and Casualty License or Personal Lines License, and call center experience preferred. Membership license required or ability to obtain license within 90 days of employment. Schedule requirements include Monday to Friday, 10:00am to 6:00pm EST, with at least one Saturday a month on a rotating schedule. AAA Club Alliance offers a competitive hourly rate, 3+ weeks of Paid Time Off, 8 Paid Holidays, 401(k) plan with employer match up to 7%, Medical, Dental, Vision, and Prescription coverage, FREE AAA membership, FREE Life Insurance, and an in-house virtual training program. We are an affirmative action - equal opportunity employer and committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply.



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