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Collision Center Manager

2 months ago

Houston, Texas, United States Elite Auto Experts Full time
About the Role

We are seeking an experienced Collision Center Manager to lead our team at CARSTAR Windfern Collision. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the facility, its employees, and customer relations.

Key Responsibilities
  • Operations Management: Manage the day-to-day operations of the facility, including execution of the EDGE Performance platform.
  • Customer Relations: Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.
  • Sales and Financial Performance: Achieve annual/monthly sales and financial performance targets.
  • Employee Management: Review work orders, assign tasks to employees, and verify the quality of work performed. Recruit, interview, and hire new employees to ensure adequate staffing.
  • Training and Development: Conduct effective store meetings to train and keep employees informed of upcoming events and goals. Oversee the training, development, corrective action, and termination of all employees.
  • Safety and Compliance: Ensure all safety/OSHA policies and procedures are followed in compliance with federal, state, and local regulations.
Requirements
  • Experience: 5+ years of prior management experience in a collision facility required.
  • Education: High school degree required, bachelor's degree preferred.
  • Certifications: I-CAR certification and CCC (or similar management system) experience preferred.
  • Skills: Effective leadership, customer service, and delegation skills required. Ability to be analytical, problem-solve, and multi-task. Excellent oral and written communication skills.