IT Support Specialist

4 weeks ago

New York, New York, United States International Center of Photography Full time
About the Role

The International Center of Photography is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to staff, maintaining and troubleshooting hardware and software, and ensuring the smooth operation of IT systems.

Key Responsibilities
  • Provide first-line support to end-users for hardware, software, and network issues.
  • Assist in diagnosing and resolving technical problems, escalating complex issues to the Senior IT Administrator as needed.
  • Set up and configure new hardware and software, including PCs, printers, and peripherals.
  • Maintain and update both Mac and PC workstations to ensure systems and software are current.
  • Perform routine maintenance on IT systems, including updates, patches, and backups.
  • Help maintain and manage user accounts, permissions, and passwords.
  • Assist in troubleshooting and resolving issues related to operating systems, applications, and network connectivity.
  • Document technical issues and solutions to assist with the contribution to knowledge base development.
  • Conduct basic diagnostics on hardware issues.
  • Assist in the installation and configuration of hardware and software according to organizational standards.
  • Assist in maintaining network connectivity and troubleshooting network issues.
  • Support the setup and configuration of network devices such as routers, switches, and access points.
  • Help monitor network performance and assist in the implementation of network improvements.
  • Maintain accurate records of technical issues, resolutions, and IT inventory including computers and other equipment.
  • Assist in preparing reports on system performance, user support requests, and other IT-related metrics.
  • Work closely with the Senior IT Administrator to gain hands-on experience and learn advanced IT concepts.
Requirements
  • Associate's degree in information technology, Computer Science, or a related field, or equivalent experience.
  • 2 years of IT support experience.
  • Experience with Microsoft 365, Group Policy, Active Directory, Entra ID, Office Suite for Windows & Mac.
  • Experience in monitoring network performance and assisting in the implementation of network improvements.
  • CompTIA A+ preferred.
  • CompTIA Network+ preferred.
  • Windows Server Fundamentals preferred.
  • Azure Fundamentals preferred.
Working Conditions

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and use hands to finger, handle, or feel and reach with hands and arms. Capability to use ladders or step stools to access elevated equipment or network infrastructure. Comfort with working in confined or restricted spaces, such as server closets, equipment rooms, or under desks. Ability to manage and work effectively under pressure, particularly when resolving urgent or critical technical issues.

Benefits

ICP provides its staff with a generous benefits package featuring medical, dental, life insurance, short- and long-term disability, pre-tax transit and flexible spending programs, and 403(b) pension plan.

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