Mobile Service Technician

3 days ago

Concord, California, United States HYTORC Full time
Job Title: Mobile Service Technician

At HYTORC, we're committed to making industrial bolting simpler, more precise, and more reliable. As a Mobile Service Technician, you'll play a critical role in achieving this mission.

Key Responsibilities:
  • Travel throughout your assigned territory to call on regular and prospective customers to solicit and perform repairs and calibrations, and provide technical consultation.
  • Combine technical experience with company training to address customer needs and issues, including troubleshooting and maintenance of mechanical, hydraulic, and manual tools, pumps, and equipment.
  • Adhere to company processes, procedures, safety standards, and schedules with respect to daily activities, including scheduled repairs and calibrations, cold-calling to prospective customers, and other territory assignments as directed by the Branch Manager.
  • Provide required reporting to the Branch Manager as to schedule updates, tasks completed, market information, and activity reports detailing weekly accomplishments.
  • Work with the Branch Manager and service team members, engineers, and customers to meet the growing day-to-day repair requirements.
  • Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager.
  • Provide support as needed to territory managers for growth of sales and service opportunities.
  • Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
  • Assist in familiarizing and training customers on tool operation and maintenance.
  • Demonstrate a commitment to excellent customer service by conducting daily activities, communications, and interactions in a cooperative, positive, and professional manner.
  • Complete all necessary paperwork for repairs and calibrations.
  • Be responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
  • Ensure the company vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
Requirements:
  • High School diploma
  • 3+ years of hands-on mechanical/technical experience
  • Self-motivated and driven to succeed
  • Experience with a proven track record in customer satisfaction
  • Excellent technical, communication, organizational, and presentation skills
  • Clean and valid driver's license
  • A safe, preferably covered, space at or near your home to keep the van overnight
Computer Skills:
  • BASIC Microsoft Outlook, Word, Excel
Physical Demands/Requirements:
  • Be able to lift or move up to 75 pounds
Work Environment:

This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.

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