Enterprise Account Manager

6 days ago

Concord, California, United States T-Mobile Full time
Job Overview

At T-Mobile, we invest in our employees' growth and success. Our Total Rewards Package ensures that team members receive a competitive base salary and compensation package, as well as multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

This role will be responsible for driving incremental growth within a targeted set of accounts, developing positive relationships with our clients, and crafting and driving long-term strategic account plans. The position will require enterprise solution-selling experience to develop white-space opportunities that solve our customers' business problems, protect and grow our revenue in assigned accounts through base management efforts, and reduce account churn.

Key Responsibilities:
  • Identify customer needs and apply solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
  • Develop an account strategy to maintain and grow business by developing a deep understanding of the account's position in the market, its product/service, points of differentiation, and competitive landscape.
  • Monitor, share, and act on sales activity and metrics specific to the customer.
  • Develop positive relationships with customers broad and deep in the account and identify business problems that can be solved with our solutions and products.
  • Regularly meet with clients and partners to develop strategy and outcomes while building relationships, establish EBCs, and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
  • Proactively remain connected to accounts and the market to access new search opportunities and ensure all viable stakeholders are engaged on a regular and effective basis.
  • Lead account input and feedback for all projects with detailed outcomes and timelines.
  • Proactively coordinate and translate customer needs within internal departments and act as a critical issue point to drive resolution to customers' problems.
Requirements:
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
Work Experience:
  • 4-7 years of B2B Field Sales Experience, preferably working with Fortune 1K accounts. (Required)
  • 2-4 years of Telecom, Software, or Technology experience (Required)
Knowledge, Skills, and Abilities:
  • Business Planning Ability to work independently and lead personal and team member deliverables and deadlines. (Required)
  • Business Strategy Creative thinking and problem-solving aptitude (Required)
  • Sales Growth Proven track record to contribute in a fast-paced environment consistently. (Required)
  • Communication Ability to optimally connect with client leaders of all levels (C-level down to entry-level support roles) (Required)
  • Sales Effective at handling account relationships, financial outcomes (reducing churn, additional GAs, etc.), neutralizing detractors, and running multiple sales programs and opportunity life cycles. (Required)

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