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Guest Services Coordinator

2 months ago

Waukesha, Wisconsin, United States New Perspective Senior Living Full time

Concierge / Receptionist

Job Category: Operations Requisition Number: CONCI004531

Position Overview

At New Perspective, we are dedicated to enhancing the lives of seniors. As we expand our services to reach more individuals, we are looking for a compassionate Concierge / Receptionist to join our vibrant community.

Role Summary

In this role, you will be the first point of contact for our residents and visitors, embodying the spirit of hospitality. Your responsibilities will include providing administrative support and ensuring a welcoming atmosphere for all.

Key Responsibilities

  • Answer incoming calls with professionalism and warmth, providing necessary information and directing calls appropriately.
  • Perform clerical duties such as typing, filing, and managing correspondence.
  • Greet and assist visitors, ensuring a positive experience from the moment they arrive.
  • Foster strong relationships with residents, families, and team members through respectful and effective communication.
  • Deliver exceptional customer service, championing hospitality in every interaction.
  • Maintain an inviting environment that encourages social engagement and purposeful living.

Qualifications

A high school diploma or equivalent is preferred. Candidates should possess strong communication skills in English, both written and verbal, and demonstrate empathy towards the challenges faced by our residents and their families. Proficiency in computer skills and the ability to manage multiple tasks efficiently are essential.

Preferred Qualifications

Experience working with seniors is highly valued, along with a genuine desire to serve and support this community.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, Dental, & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Holidays
  • Company-Paid Basic Life Insurance
  • Flexible Spending Accounts
  • Education assistance up to $5,000 per year

At New Perspective, we believe in investing in our team members' growth and success. Your contributions will make a meaningful impact in the lives of seniors, helping them live with purpose.