Automotive Service Representative

4 weeks ago


Waukesha, Wisconsin, United States Monro Auto Service and Tire Centers Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Care Specialist to join our team at Monro Auto Service and Tire Centers. As a key holder and manager on duty, you will be responsible for providing exceptional guest service, driving sales of automotive repair services and tires, and contributing to the growth of the business.

Key Responsibilities
  • Provide a superior guest experience through excellent communication, problem-solving, and sales skills.
  • Assist in driving sales of automotive repair services and tires through strong sales presentations and product knowledge.
  • Contribute to the growth of the business by identifying and addressing guest needs, and providing solutions to meet those needs.
  • Work effectively with the management team to react to guest service issues, guest complaints, and business opportunities.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
Benefits
  • Performance-based incentives.
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications.
  • Reimbursement for state inspection licenses, where applicable.
  • 401(k) eligibility immediately upon hire.
  • Direct deposit.
  • Employee discounts.
  • Healthcare, vision, and dental for full-time teammates.
  • Employee access perks.
  • Career advancement opportunities.
About Monro

Monro Auto Service and Tire Centers is a leading provider of automotive repair services and tires. We are committed to providing exceptional guest service and driving sales through strong sales presentations and product knowledge. Our team is dedicated to helping our guests achieve their automotive needs and goals.



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