Student Transportation Coordinator
4 weeks ago
Job Summary:
EverDriven is a rapidly growing transportation management company dedicated to ensuring children with special needs receive safe and efficient transportation to and from school. We utilize proprietary technology solutions to plan, track, and adjust student trips, giving them access to the educational experience they deserve.
Position Overview:
Our Call Center and Student Monitoring team coordinates with school districts, parents, and drivers to ensure students are transported safely and on time. As a key member of this team, you will handle high-volume client and driver calls, dispatch drivers, and problem-solve transportation issues while maintaining a high level of professionalism.
Responsibilities:
• Handle a high-volume of incoming client/driver calls with a high level of professionalism
• Enter customer information into the data entry system
• Dispatch drivers to the client location
• Problem-solve transportation issues and properly document transactions
• Ability to de-escalate customer concerns and/or issues
• Read/understand maps and other geographical software
• Effectively communicate via telephone, email, and messaging applications with a wide variety of customers, clients, and employees
• Successfully navigate multiple computer systems and applications
• Sit or stand and talk for extended periods of time
Requirements:
• High school diploma, general education degree, or equivalent
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers
• Experience working with customer support
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