Customer Service Representative

4 days ago


Springfield, Virginia, United States Fidelity Power Systems Full time

Fidelity Power Systems is a leading provider of commercial, industrial, and residential emergency power systems in the nation. We offer a wide range of solutions, including standby generators, paralleling switch gear, and automatic transfer switches.

We are seeking a highly skilled Customer Service Representative/Dispatcher to join our team in the mid-Atlantic region. As a key member of our team, you will be responsible for:

  • Providing exceptional customer service, greeting all customers courteously, and determining their needs.
  • Dispatching technicians to service calls, ensuring timely and efficient resolution of customer issues.
  • Coordinating and maintaining the schedule for all service technicians, ensuring seamless communication and collaboration.
  • Gathering and verifying accurate customer information, including company details, equipment specifications, and service requests.
  • Maintaining accurate customer files and records, ensuring compliance with company standards.
  • Demonstrating a positive attitude, high level of personal credibility, and integrity in all interactions with customers, management, and colleagues.

We are committed to providing our customers with the highest level of service and support. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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