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Customer Service Representative

2 months ago

Springfield, Virginia, United States Pollo Campero Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Pollo Campero. As a key member of our Front of House team, you will be responsible for providing an exceptional dining experience for our guests.

Key Responsibilities:

  • Guest Service: Greet and welcome guests, respond to their needs, and ensure their satisfaction with our menu offerings and service.
  • Menu Knowledge: Be knowledgeable about our menu items, including ingredients, preparation methods, and nutritional information, to make informed recommendations and answer guest questions.
  • Order Accuracy: Verify guest orders for accuracy, manage to-go orders, process point-of-sale transactions, and follow cash handling procedures to ensure seamless service.
  • Cash Handling: Operate a cash register, count money, and provide change correctly to guests.
  • Teamwork: Collaborate with colleagues to ensure efficient service, maintain a clean and safe environment, and adhere to company policies and procedures.
  • Communication: Effectively communicate with guests, colleagues, and management to resolve issues and provide excellent service.

Requirements:

  • Age: Must be at least 18 years old.
  • Language: Must be fluent in English and Spanish.
  • Experience: Preferred: 1+ year of experience in a similar role.
  • Physical Demands: Ability to lift and push 50 pounds, stand for long periods, and work in a fast-paced environment.
  • Availability: Flexibility to work nights, weekends, and holidays.

Compensation: Starting hourly rate: $13.00