Project Manager

2 days ago

Bethesda, Maryland, United States LCG, Inc. Full time
Job Title: Project Manager

LCG, Inc. is seeking a highly skilled Project Manager to lead a team providing enterprise user support services to the National Institute of Dental and Craniofacial Research (NIDCR). This is a unique opportunity to leverage your technical expertise and leadership skills to drive project success.

Key Responsibilities:
  • Develop and implement robust processes to ensure quality services are provided that are measurable and achievable.
  • Manage resources, delegate tasks, serve as the customer interface, and provide ongoing leadership and oversight to ensure performance is on schedule and within budget.
  • Assess performance of staff and team members and coach them to improve performance.
  • Work with the corporate Talent Acquisition team to select new team members.
  • Interface with government customers and articulate an operational vision for the program along with proposed plans to meet that vision.
  • Meet with stakeholders and maintain transparency regarding project issues and decisions on services.
  • Coordinate contract modifications and requirements for new staff directly with stakeholders, ensuring alignment of client needs and contract documentation.
  • Plan, execute, manage, and oversee completion of IT projects at NIDCR.
  • Provide contract performance reports weekly and monthly delivered with contract invoices to the Contracting Officer's Representative.
  • Maintain project data in NIDCR's Agile support tools such as Microsoft Teams and Planner, including capture of new stories, tasks, and scrum notes.
  • Ensure all contract staff complete required training such as annual Security and Privacy training, by established deadlines.
  • Develop, manage, and administer training programs for the team, including ensuring that new team members receive the training needed to successfully perform their duties.
  • Collect and analyze customer feedback and take actions to maintain high service standards.
Requirements:
  • Bachelor's degree required; Advanced Degree Preferred.
  • PMP Certification Preferred.
  • 5+ years of project management experience in a help desk environment managing a team and reviewing invoices.
  • Experience and knowledge of Microsoft and MAC products, technologies, and applications.
  • Working knowledge of the following tools: Microsoft Teams, Planner, and ServiceNow.
  • Strong analytical and problem-solving skills; ability to effectively resolve issues.
  • Proven sound judgment, work ethic, and professional integrity with exceptional attention to detail.
  • Ability to foster strong relationships with internal and external stakeholders, including executive team relationships.
  • Demonstrated ability to effectively use Microsoft 365 Copilot to enhance productivity in day-to-day project management tasks, including drafting project plans, generating reports, summarizing meeting notes, and preparing presentations.
  • Capability to guide team members in leveraging Microsoft 365 Copilot tools to improve collaboration and streamline workflows.
  • Ability to craft precise and effective prompts to maximize the use of AI tools.
  • General understanding of Generative AI and their practical applications in a client environment, with a focus on driving organizational and customer adoption.
  • A proactive approach to staying updated with emerging AI technologies and identifying opportunities to integrate them into everyday practices.
Compensation and Benefits:

The projected compensation range for this position is $140,000 to $150,000 per year, benchmarked in the Washington, D.C. metropolitan area. LCG offers a competitive, comprehensive benefits package, including health insurance options, life and disability insurance, retirement plan contributions, paid leave, federal holidays, professional development, and lifestyle benefits.

LCG is an equal opportunity employer and welcomes applications from diverse candidates. If you are interested in applying for this position, please submit your resume and cover letter to our Human Resources department.

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