Client Advisor

2 days ago

Costa Mesa, California, United States Brunello Cucinelli Full time
About Us

Brunello Cucinelli is a luxury Italian fashion house that has been a benchmark for high-quality cashmere and ready-to-wear clothing since 1978. Our brand is built on the principles of humanism, craftsmanship, and exclusivity, and we are committed to creating products that stand the test of time.

Job Summary

We are seeking a Client Advisor to join our team at Brunello Cucinelli. As a Client Advisor, you will be responsible for delivering exceptional customer service and building strong relationships with our clients. You will work closely with our Store Manager to achieve sales goals and operational objectives, and you will be an ambassador for our brand, embodying our humanistic philosophy and lifestyle.

Key Responsibilities
  • Provide industry-leading customer service and build strong relationships with clients
  • Maximize sales opportunities and achieve individual sales goals
  • Proactively avoid customer service issues and find meaningful resolutions
  • Continuously demonstrate product knowledge and use company-provided resources to deepen understanding of product assortment
  • Maintain awareness of all current marketing and promotional activity
  • Act as a brand ambassador and embody a strong sense of brand philosophy and lifestyle
  • Support and partner with the store manager in maintaining consistent inventory levels and visual merchandising standards
  • Utilize business acumen in relation to store business, product assortment, and business opportunities
  • Build effective working relationships with colleagues in our other stores and Corporate Partners
  • Demonstrate reliability and trustworthiness by acting with integrity in all interactions and following company policy and guidelines
  • Promote cooperation and commitment within the team to achieve goals and celebrate team accomplishments and share credit with others
  • Proactively seek feedback for performance and opportunities for growth
Qualifications
  • Strong affinity for Brunello Cucinelli brand and philosophy
  • High School Diploma required
  • 1-3 years' experience working in an elevated retail or hospitality environment
  • Exceptional customer service and networking skills, with the ability to network and develop clients
  • Strong verbal and written communication skills
  • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel
  • Ability to stand for multiple hours and lift up to 40 pounds without assistance
  • Able to work a varied schedule each week including nights and weekends
Benefits

Brunello Cucinelli offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

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