Cloud Transformation Strategist

2 weeks ago

Nashville, Tennessee, United States Amazon Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Solutions Manager to join our team at Amazon. As a key member of our AWS Sales, Marketing, and Global Services team, you will be responsible for driving revenue, adoption, and growth from large and fast-growing small- and mid-market accounts to enterprise-level customers.

Key Responsibilities
  • Develop and execute a near, mid, and long-term vision and strategy for customers' cloud transformation by collaborating with customers and the AWS account teams.
  • Demonstrate excellent customer engagement skills through all levels of an organization and develop long-term relationships based on excellence.
  • Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
  • Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
  • Accelerate customer adoption through education and enablement.
  • Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations.
  • Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey.
  • Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
About the Team

Our team values diverse experiences and encourages candidates from all backgrounds to apply. We are committed to furthering our culture of diversity, equity, and inclusion, and we have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

What We Offer
  • A competitive salary range of $138,200/year to $239,000/year, depending on location and experience.
  • A comprehensive benefits package, including medical, financial, and other benefits.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
Requirements
  • 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
  • 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
  • Bachelor's degree in science, technology, engineering, math, business or equivalent experience.

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