Cloud Transformation Strategist
3 weeks ago
We are seeking a highly skilled and experienced Senior Customer Solutions Manager to join our team at Amazon. As a key member of our AWS Sales, Marketing, and Global Services team, you will be responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.
Key Responsibilities- Orchestrate a near, mid, and long-term vision and strategy for the overall customers' cloud transformation by collaborating with customers and the AWS account teams.
- Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence.
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
- Accelerate customer adoption through education and enablement.
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations.
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey.
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
We value diverse experiences and encourage candidates from all backgrounds to apply. Our team is committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Requirements- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
- Bachelor's degree in science, technology, engineering, math, business or equivalent experience.
- Experience implementing cloud services including migrations and modernization projects or similar.
- Experience in the Travel & Hospitality Industry.
- Experience in a lead role governing large technology driven transformation initiatives, preferably with knowledge of AWS Services and Solutions.
- History of problem solving and disruptive innovation developing technology programs and working across customer organizations.
- GenAI (Generative Artificial Intelligence) understanding.
- AWS technical certification.
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