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Hospitality Lead

2 months ago

Miami Gardens, Florida, United States Sodexo Live Full time

Job Title: Hospitality Lead - Quick Serve

Job Summary:

We are seeking a Hospitality Lead - Quick Serve to join our team at Sodexo Live. As a Hospitality Lead - Quick Serve, you will play a key role in providing fast and efficient service to our customers. You will assist supervisors in organizing service of a variety of pre-made or made fresh-to-order snacks, beverages, and entrée items from Sodexo Live's Quick Serve menu.

Responsibilities:

• Organize and perform shift duties according to Sodexo Live procedure for opening and closing Quick Serve locations at start and close of business.

• Follow all Sodexo Live uniform and grooming standards.

• Attend pre-shift or pre-event check-in meetings and follow instructions from managers and supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.

• Follow established procedure for time and attendance and taking assigned meal breaks.

• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.

• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve department employees, and management.

• Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye contact, and offer a sincere verbal greeting; Be courteous and professional in all interactions; Demonstrate Sodexo Live standards for guest service.

• Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.

• Continually observe surroundings and monitor guests to ensure they are properly attended to; Immediately alert Security of any suspicious activity.

• Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information regarding guest complaints and/or feedback to ensure that customer needs are always met.

• Make proactive suggestions for improving the customer experience at all points of sale.

• Comply with Health Department regulations and requirements, as well as Sodexo Live's standards for sanitation and safe food handling.

Requirements:

• Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints; Involve a supervisor when previous methods have been unsuccessful.

• Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.

• Perform other tasks and duties from time to time, as directed.