Client Service Representative
4 weeks ago
We are seeking a highly motivated and detail-oriented Client Service Representative to join our team at CBL Path, Inc. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Respond to telephone inquiries from clients regarding health services
- Resolve product and service problems and offer support to internal laboratory operations team and field staff
- Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures
- Document and resolve all escalated client inquiries/problems in an efficient manner
- Collect and enter patient intake information into the appropriate medical service software system
Requirements:
- High School diploma
- At least 2 years' experience with customer service/call center operations
- Medical Terminology proficiency preferred
- Excellent written and oral communications skills
- Professional attitude and presentation
What We Offer:
- Appreciation for your work
- A feeling of satisfaction that you've helped people
- Opportunity to grow within the organization
- Free lab services for you and your eligible dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) that includes a generous company match
Salary Range: $21.00/hour pay is commensurate with experience; geographic differentials to the pay range may apply.
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