Current jobs related to Customer Engagement Lead - New York, New York - Pear VC

  • Customer Support and Community Engagement Lead

    2 weeks ago

    New York, New York, United States New York Pilates Full time

    Customer Support and Community Engagement LeadWe are seeking a highly skilled and experienced Customer Support and Community Engagement Lead to join our team at New York Pilates. As a key member of our support team, you will be responsible for providing exceptional customer service and fostering a positive community engagement experience for our members.Key...

  • Customer Support and Community Engagement Lead

    2 weeks ago

    New York, New York, United States New York Pilates Full time

    Job OverviewNew York Pilates is seeking a highly skilled Customer Support and Community Engagement Lead to join our team. In this role, you will play a crucial part in enhancing customer service operations through the Intercom platform.The ideal candidate will possess excellent communication and problem-solving skills, with a customer-centric mindset. They...

  • Implementation Engagement Lead

    3 weeks ago

    New York, New York, United States Leidos Full time

    Job Title: Implementation Engagement LeadLeidos is seeking an experienced Implementation Engagement Lead to join our team in support of the Department of Defense Healthcare Management System Modernization (DHMSM) program.About the RoleThe Implementation Engagement Lead will be responsible for ensuring customer satisfaction, leading on-site teams, and...

  • Customer Engagement and Support Lead

    6 days ago

    New York, New York, United States New York Pilates Full time

    Job OpportunityNew York Pilates is seeking a dedicated professional to join our team as a Customer Engagement and Support Lead. This role involves providing exceptional customer support, fostering community engagement, and ensuring seamless support experiences.The RoleThis dynamic position combines customer support and community engagement, requiring a...

  • Senior Director of Customer Engagement

    3 weeks ago

    New York, New York, United States ServiceNow Full time

    Job DescriptionServiceNow is seeking a Senior Director to drive cross-functional alignment and ensure a great experience for our customers. This role requires a trusted partner to our Chief Commercial Officer, with visibility and exposure at the highest level of ServiceNow.Key Responsibilities:Support the creation and execution of the CCO Customer...

  • Head of Customer Engagement Strategy

    1 week ago

    New York, New York, United States Citigroup Inc Full time

    The Customer Lifecycle Management team at Citigroup Inc. is responsible for driving all aspects of customer engagement, from acquisition to retention, across various business units.The Head of Customer Engagement Strategy will develop and implement strategies to deepen and expand customer relationships, increasing their usage of our products and services,...

  • Customer Engagement Specialist

    2 months ago

    New York, New York, United States Gemological Institute of America Full time

    Customer Engagement Specialist - Join us for a rewarding career with excellent benefits About Us: The Gemological Institute of America (GIA) is the leading authority in gemology. Our New York office is situated in a vibrant area known for its rich history in the diamond industry. As part of a global network, our team is dedicated to providing exceptional...

  • Customer Engagement Manager

    2 months ago

    New York, New York, United States Vibe Full time

    About VibeVibe is a rapidly expanding self-service Streaming TV advertising platform dedicated to making TV advertising accessible for small and medium-sized enterprises.We are creating a significantly more efficient and transparent marketplace, delivering essential infrastructure to the streaming sector. Established by experienced entrepreneurs and adtech...

  • Customer Engagement Specialist

    2 months ago

    New York, New York, United States TopView Sightseeing Full time

    Job OverviewCompany Background:TopView Sightseeing is a premier sightseeing service based in New York City, providing a diverse range of bus tours. Our portfolio includes well-known brands such as Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. We proudly serve over 500,000 customers each year, delivering memorable...

  • Customer Engagement Specialist

    2 months ago

    New York, New York, United States TopView Sightseeing Full time

    Position OverviewCompany Background:TopView Sightseeing is a prominent organization based in New York City, dedicated to providing a diverse range of sightseeing bus tours. Our portfolio includes renowned brands such as TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. We proudly serve over 500,000...

  • Principal Customer Engagement Manager

    2 months ago

    New York, New York, United States Optimize Partners Full time

    About Optimize Partners: Optimize Partners is a dynamic B2B SaaS organization dedicated to enhancing business processes through innovative software solutions. We are on the lookout for a Senior Customer Success Manager to become an integral part of our team. Position Overview: As a Senior Customer Success Manager, you will play a pivotal role in ensuring our...

  • Staff VP Engagement Marketing Lead

    1 week ago

    New York, New York, United States Elevance Health Full time

    Job SummaryThe Staff VP Engagement Marketing will be responsible for leading an engagement marketing team to develop and execute proven engagement marketing strategies to promote the company's products and services for all health benefits businesses across the enterprise.Key ResponsibilitiesDirect and lead an engagement marketing team to deliver effective...

  • Senior Regulatory Engagement Lead

    1 week ago

    New York, New York, United States Citigroup Inc Full time

    About the RoleThe Finance Regulatory Engagement & Oversight Senior Vice President plays a pivotal role in driving the directional strategy of regulatory engagement and exam management outside of the United States. This position requires collaboration with Citi professionals across the globe to identify, monitor, communicate, and escalate regulatory...

  • Associate Director, Engagement Analytics Lead

    1 month ago

    New York, New York, United States Area 23 Full time

    Job SummaryThe Associate Director, Engagement Analytics is a key member of our team, responsible for leading a high-performing team that delivers successful engagement analytics projects. This role requires strong leadership skills, as well as the ability to evangelize the value of engagement analytics to clients and internal stakeholders.The ideal candidate...

  • Internal Audit Communications and Engagement Lead

    3 weeks ago

    New York, New York, United States Citigroup Inc Full time

    About the RoleThis is an exciting opportunity to join Citigroup's Internal Audit team as a Communications and Engagement Senior Lead. As a key member of the team, you will play a critical role in developing and deploying engagement activities and communications for colleagues across the global function.Key ResponsibilitiesDevelop, execute, and manage...

  • Senior Business Analyst

    2 weeks ago

    New York, New York, United States Berkshire Hathaway Specialty Insurance Full time

    Job Opportunity:Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Senior Analyst to join our Customer & Broker Engagement team in our New York Office location. This role will involve leading the facilitation of intelligence at BHSI, interacting with product line leaders, and external stakeholders to drive business growth.Key Responsibilities:Gather...

  • Customer Engagement Representative

    2 months ago

    New York, New York, United States Warner Bros. Discovery Full time

    About Warner Bros. DiscoveryWarner Bros. Discovery is a leading entertainment and media company that brings together iconic brands and franchises to create immersive experiences for audiences around the world.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at the New York Flagship Wizarding World store. As a...

  • Internal Audit Communications and Engagement Lead

    2 weeks ago

    New York, New York, United States Citigroup Inc Full time

    Job SummaryThis role supports Citigroup's Internal Audit organization through the development and deployment of engagement activities and communications for colleagues across the global function. Collaborating closely with the Chief Auditor and senior leaders within IA, the role is responsible for driving strategic communications and engagement initiatives...

  • Lead Organizer

    2 weeks ago

    New York, New York, United States Coalition for the Homeless Full time

    About the RoleThe Coalition for the Homeless is seeking a highly motivated and experienced Lead Organizer to join our Advocacy Department. As a key member of our team, you will be responsible for building and supporting a base of leaders living in New York City shelters. Your primary focus will be on organizing efforts inside shelters, including...

  • Strategic Public Sector Engagement Lead

    1 week ago

    New York, New York, United States WerQ AI Full time

    At WerQ AI, we are committed to harnessing the power of artificial intelligence to drive innovation and efficiency in the public sector globally. We are seeking a highly skilled Strategic Public Sector Engagement Lead to lead our efforts in building and maintaining relationships with governmental and non-governmental organizations.This strategic role will...

Customer Engagement Lead

2 months ago

New York, New York, United States Pear VC Full time
Welcome to Pear VC

Pear VC is transforming the venture capital landscape. Our forward-thinking investment platform empowers startups to achieve their full potential through innovative funding solutions.

We are looking for a talented Customer Success Manager to enhance our partnerships with various startups. Join our dynamic team of experts from top-tier tech firms and help us redefine the venture capital experience.

Key Responsibilities:
  • Oversee client onboarding processes, including needs assessment, implementation discussions, user acceptance testing, and issue tracking
  • Collaborate with the sales team and leadership to drive client acquisition
  • Manage client account relationships, ensuring timely communication of product updates and strategic roadmaps
  • Evaluate client data to recommend new features and improvements
  • Maintain comprehensive records of client interactions, addressing concerns as needed
  • Identify and nurture new business opportunities within existing accounts
Qualifications:
  • Experience in client-facing roles within a startup environment
  • Strong understanding of SaaS business models and software deployment projects
  • Exceptional communication and negotiation abilities
  • Technical proficiency in fintech solutions
  • Experience collaborating with agile development and design teams
Preferred Qualifications:
  • Previous experience in a product or client-facing role within a fintech or financial services organization
  • Familiarity with data analysis tools such as SQL
  • Proficiency in project management and customer success platforms
  • A collaborative and entrepreneurial approach
Benefits:

Competitive Compensation:

We offer a competitive salary and equity options for joining our team at Pear VC.
Health and Wellness Programs:

In addition to comprehensive health, dental, and vision coverage, we provide a generous wellness stipend to support your health.
Complimentary Daily Meals:

All Pear VC team members enjoy free daily meals. We prioritize your well-being :)
Premium Equipment:

We ensure you have the best tools for your role, including high-quality computers and customization options for your peripherals.
Flexible Remote Work:

You have the flexibility to work remotely from any location.

Company:

Pear VC

Position:

Customer Success Manager