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Luxury Property Valet Associate

2 months ago

Boston, Massachusetts, United States Mediate Management Company Full time
Valet Concierge Role at Mediate Management Company

Company Overview
Mediate Management Company is a distinguished property management organization with over four decades of expertise in managing premier residential properties in the Boston area. We are currently seeking a committed Valet Concierge to join our dedicated team.

As a key member of our Concierge team, you will be the first point of contact for residents and guests, providing outstanding service and ensuring a memorable experience for everyone.

If you possess at least 2 years of experience in the concierge, hospitality, or customer service sectors, we encourage you to consider this opportunity. Your compensation will reflect your experience and skills.

We welcome applications from retirees and individuals returning to the workforce.

Primary Responsibilities:

  • Shift hours are from 11:00 pm to 7:00 am on weekends.
  • Act as a liaison between residents and the Property Manager, collaborating closely with the Building Superintendent.
  • Oversee access control, monitor security systems, and patrol the premises to maintain safety and security.
  • Welcome residents, guests, and vendors, and manage the visitor registration process.
  • Perform various administrative tasks, including maintaining logs, updating systems, and documenting shift activities for effective communication.
  • Assist with filing, transaction audits, and clerical duties as required.
  • Safely drive, park, and retrieve vehicles for residents and guests.
  • Build and maintain relationships with local businesses, stay informed about community events, and provide recommendations.
  • Coordinate reservations, ticket acquisitions, and accommodation arrangements, as well as provide information on local attractions.
  • Support the Lead Concierge in managing resident transitions and elevator schedules in partnership with the Property Manager.
  • Guide new residents through community services and amenities, both onsite and at the Concierge Desk.
  • Manage incoming and outgoing packages, including dry cleaning, in accordance with building policies.
  • Respond promptly to emergency maintenance situations and ensure all requests are addressed efficiently.
  • Adhere to emergency protocols, organizational policies, and communication from headquarters.
  • Assist in planning and executing community events for residents.
  • Perform snow removal, apply ice melt, and undertake additional tasks as assigned by the lead concierge or property manager.

Qualifications:

  • Valid driver's license is required.
  • A minimum of 2 years of experience in customer service is essential.
  • Punctuality and attentiveness during shifts are critical.
  • Ability to stand for extended periods and perform administrative tasks on a computer.
  • Preferably experienced in operating manual transmission vehicles.
  • Self-motivated with the ability to work independently and resolve issues proactively.
  • Strong communication and interpersonal skills, with the ability to remain calm under pressure.
  • Consistently maintain a professional appearance and demeanor.
  • Physically capable of lifting items weighing up to 50 pounds without assistance.
  • Successful completion of a background check and provision of three professional references are required.
  • Accessible via public transportation due to the lack of on-site parking.

Benefits:

  • 24/7 Employee Assistance Program (EAP) for employees and their families.
  • Employee Referral Bonus Program.
  • Paid time and a half for hours worked on designated holidays.
  • Accrue sick time at the rate of 1 hour for every 30 hours worked.

Thank you for considering a career with Mediate Management Company. While we appreciate every application, please note that due to a high volume of responses, we may not be able to respond to each applicant individually. We carefully review all applications and will reach out to candidates whose qualifications align with our needs.

Work Schedule: Every Weekend (Saturday & Sunday)
Timing: 11:00 pm - 7:00 am