Club Experience Specialist

7 days ago


Kyle, Texas, United States Crunch Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness in Kyle, TX. As a key member of our front desk staff, you will provide exceptional service to our members and guests, ensuring a warm and welcoming experience in our fitness club.

The ideal candidate will possess excellent communication skills, a passion for fitness, and the ability to work effectively in a fast-paced environment. If you are a team player who is dedicated to delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Deliver a high level of customer service to members and guests, responding promptly to their needs and concerns.
  • Assist with membership sales, retail, and tanning product sales, providing expert knowledge of our facilities and services.
  • Promote membership privileges, including group fitness classes, small group training, and childcare services.
  • Deliver on new member enrollment expectations, meeting or exceeding performance standards in guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards.
  • Check-in members and guests efficiently, resolving any issues or concerns promptly and professionally.

Requirements:

  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation and a passion for fitness.
  • CPR/AED certification required (can be obtained within 30 days of hire).

Compensation and Benefits:

$12-$14/hour + commission, plus benefits including PTO, subsidized health insurance, basic life and AD&D, HSA, short-term disability, and free gym membership.

About Crunch Fitness:

We are a dynamic and fast-paced fitness club that values teamwork, creativity, and a commitment to excellence. If you share our passion for fitness and customer service, we invite you to apply for this exciting opportunity.



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