Club Services Specialist

6 days ago


Kyle, Texas, United States Crunch Fitness Full time
About the Opportunity

We are looking for a talented Club Services Specialist to join our team at Crunch Fitness - Undefeated Tribe. In this role, you will be responsible for providing exceptional customer service to our club members and staff.

You will create a warm and welcoming environment for all guests, promote membership privileges, and deliver on new member enrollment expectations. You will also assist with membership sales, retail product sales, and tanning services, while maintaining a professional and courteous disposition.

This is an exciting opportunity to work in a fast-paced, collaborative environment where we strive to enrich the lives of others through the power of well-being.

About the Role
  • Greet all members and guests with a smile and enthusiasm
  • Assist with membership, retail, and tanning product sales
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
  • Check in all members and guests in accordance with company procedures
Responsibilities
  • Answer phones in a courteous, helpful, and professional manner
  • Communicate special events to members and guests
  • Facilitate all member requests or forward to a manager
  • Maintain a clean and organized work area
Requirements
  • 1 year of experience in a service-oriented position preferred
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)
Compensation and Benefits
  • $12-14/hour + Commission
  • PTO
  • Subsidized health insurance coverage (health, dental, vision) for full time positions
  • Basic Life and AD&D
  • HSA
  • Short-term disability
  • Free gym membership


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