Service Support Specialist

3 weeks ago


Marietta, Georgia, United States Ed Voyles Automotive Group Full time
Service Support Specialist Job Description
  As a Service Support Specialist at Ed Voyles Hyundai, you will be responsible for delivering exceptional customer service and support to our valued customers. This role requires strong communication and problem-solving skills, as well as the ability to multitask and prioritize competing demands in a fast-paced environment.

About the Role
  In this position, you will work closely with our service team to ensure seamless communication and coordination between customers and technicians. You will be responsible for greeting customers, listening to their service needs, and providing personalized solutions to meet their requirements.

Key Responsibilities:
  • Greet customers warmly and listen attentively to their service needs.
  • Communicate effectively with customers on repair and maintenance options, providing cost estimates and timelines for recommended services.
  • Coordinate with technicians to relay accurate information and updates, ensuring a seamless service experience.
  • Schedule and follow up on service appointments, maintaining comprehensive records of service history.

Requirements:
  • Previous experience in a customer-facing role, preferably in the automotive industry.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Technical knowledge of automotive systems is beneficial.

Benefits:
  • Competitive salary range: $52,000 - $68,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, vision, and retirement plans.
  • Ongoing training and professional development opportunities to enhance your skills and career prospects.
  • A positive, supportive team environment that fosters collaboration and growth.


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