Service Desk Support Specialist

6 days ago


Marietta, Georgia, United States Express Employment Professionals Full time

Are you a customer-focused individual with a passion for delivering exceptional service? We are seeking a Service Desk Support Specialist to join our team at Express Employment Professionals in Marietta. This is a Full Time position offering a competitive salary of $19 - $20 per hour, depending on experience.

About the Role

In this role, you will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving product issues and concerns. You will work closely with our team to ensure that every client receives the highest level of service.

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns

To be successful in this role, you must have excellent communication skills, both written and verbal, as well as strong computer skills. You will also need to be able to prioritize and multitask, working efficiently in a fast-paced environment. A positive and professional demeanor is essential, as you will be interacting with clients on a daily basis.

What We're Looking For

We are looking for an individual who is passionate about delivering exceptional customer service and has a proven track record of success in a similar role. You will need to have:

  • 3+ years of previous experience in customer service
  • Experience & ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Must have excellent computer skills (We will test you on Word, Excel and Typing)
  • Must type 40+ WPM ( No exceptions- test will be given)
  • Bilingual preferred but not required.
  • MUST live within 25 minutes of Marietta 30067.
  • MUST provide a minimum of 2 recent previous employers for verification.


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