Phone Support Specialist

3 weeks ago


Marietta, Georgia, United States ATC Income Tax Full time
Job Description: We are seeking a talented Phone Support Specialist to join our team at ATC Income Tax. As a key member of our staff, you will be responsible for providing world-class customer service to our clients via phone, while also promoting our tax preparation services.

Responsibilities:
  • Respond to customer inquiries and concerns via phone.
  • Utilize a phone script to market our tax preparation services to in-bound callers.
  • Make outbound marketing calls to previous tax clients using a phone script.
  • Document customer interactions in our online CRM system.

Requirements:
  • Previous customer service experience is a must.
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Detailed oriented.
  • Self motivated.

Benefits:
  • Hourly compensation plus weekly bonuses.
  • Opportunities for career growth and advancement.
  • Background check required for all new hires.

Compensation: The estimated salary for this position is $15-$18 per hour, with opportunities for weekly bonuses.

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