Executive Director

2 weeks ago


Cambridge, Massachusetts, United States Peak Support LLC Full time
Job Overview

We are seeking a highly skilled Team Leader to join our dynamic team at Peak Support LLC. This is an exceptional opportunity for someone who shares our passion for delivering outstanding customer experiences and supporting clients as they grow and scale.

The ideal candidate will be a strong communicator with excellent coaching skills, able to empower and develop team members effectively. They will also possess a robust background in performance management, with the ability to drive results under high-pressure situations.

Key Responsibilities:
  • Lead and manage a team of customer support professionals to achieve exceptional service levels and quality standards.
  • Develop and implement effective training programs to enhance agent performance and drive business growth.
  • Maintain composure and deliver results under high-pressure situations, prioritizing customer satisfaction and ensuring timely issue resolution.
Requirements:
  • Proven track record of achieving targets and enhancing agent performance.
  • Strong analytical skills with attention to detail and ability to make sound decisions.
  • Familiarity with call center tools and processes, with a sound understanding of best practices.
What We Offer:
  • Competitive salary range: $60,000 - $80,000 per annum, based on experience and qualifications.
  • Excellent benefits package, including comprehensive training and development opportunities.
  • A fun, inclusive workplace culture that values teamwork and innovation.


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