Pro Shop Operations Manager

5 days ago


Fullerton California, United States American Golf Full time
About American Golf

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management.

With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

Job Purpose

The Pro Shop Operations Manager is responsible for managing all golf shop activities, including sales and guest service.

Duties include supervision of personnel assigned to work in the pro shop, on the driving range and in golf cart maintenance, and the administration of facility rules and regulations.

Responsibilities
  • Manage golf shop activities including checking in members and guests, selling merchandise, processing cash and credit card transactions, and managing reservations
  • Serve customers in the pro shop and supervise inventory control
  • Hire and manage golf shop staff by conducting training, supervising and evaluating performance, and scheduling to match demand patterns
  • Maintain the pro shop environment by keeping the shop neat and orderly, straightening and stocking merchandise
  • Follow corporate guidelines for opening and closing duties, cash handling, and transaction recording
  • Respond to member and guest service issues
  • Perform management functions in absence of General Manager
  • Assist the General Manager in the facilitation of staff meetings
  • Other duties may be assigned by management as necessary
Requirements
  • A minimum of 1 to 2 years' experience prior experience in a customer service-oriented environment, preferably in the golf/hospitality/service/leisure entertainment industry
  • Ability to work a flexible schedule
  • Basic math skills and experience handling cash and credit card transactions
  • Experience handling customer service issues with good interpersonal and communication skills
  • Proven ability to work with little or no direct supervision
  • Ability to work in a fast-paced environment
  • Knowledge of recreational operations and golf course maintenance preferred
Working Conditions

Days and hours of work vary by schedule and business needs.

Evening, weekend, and vacation work will be required.


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