Operations Manager

2 months ago


Fullerton, United States Pop-Up Talent Full time

Operations Manager

Hybrid – Fullerton, CA 92835


Salary: 80-95K


POSITION OVERVIEW:

  • We are seeking a highly experienced Operations Manager to oversee and enhance the efficiency of our IT outsourcing services, encompassing Managed Service Provider (MSP), Managed Security Service Provider (MSSP), Platform as a Service (PaaS), and Field Service operations. The ideal candidate will have a robust background in IT operations management, proven leadership skills, and a strategic mindset geared towards continuous improvement and client satisfaction


KEY RESPONSIBILITIES:

  • Operational Management: Oversee day-to-day operations to ensure the seamless delivery of IT services, including MSP, MSSP, PaaS, and Field Services. Maintain constant communication with managers, staff, and vendors to ensure operational efficiency
  • Quality Assurance: Develop, implement, and maintain quality assurance protocols. Monitor key performance indicators (KPIs) and ensure compliance with service level agreements (SLAs)
  • Strategic Planning: Formulate and execute strategic and operational objectives. Drive process improvements to enhance service delivery and operational efficiency
  • Team Leadership: Lead, motivate, and support a large, diverse team within a
  • time-sensitive and demanding environment. Develop career plans for direct reports and resolve operational issues
  • Client Management: Ensure high levels of client satisfaction by managing relationships and service delivery. Address and resolve client issues promptly
  • Financial Management: Oversee budgeting, forecasting, and financial reporting. Ensure cost-effective operations while maintaining high service standards
  • Compliance and Risk Management: Ensure all operations comply with industry standards and regulatory requirements. Develop risk management strategies to mitigate potential operational risks


REQUIRED QUALIFICATIONS:

Experience:

  • Minimum of 5 years of experience in operations management within the IT outsourcing industry, with a focus on MSP, MSSP, PaaS, or Field Service environments

Education:

  • Bachelor’s degree in Business Administration, Operations Management, IT, or a related field. Advanced degree or relevant certifications (e.g., PMP, ITIL) are a plus

Skills:

  • Strong leadership and team management skills
  • Excellent problem-solving and decision-making abilities
  • Proficiency in budget development and financial management
  • In-depth understanding of IT service management and delivery
  • Familiarity with management software (e.g., NetSuite, QuickBooks) and IT systems


PREFERRED QUALIFICATIONS:

  • Proven track record of improving operational efficiency and client satisfaction
  • Experience with project management and strategic planning
  • Strong communication skills, with the ability to interact effectively with clients, vendors, and staff at all levels
  • Ability to handle multiple priorities and work under pressure


BENEFITS:

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Opportunities for professional development and career advancement
  • Dynamic and collaborative work environment


req24-00677



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