Customer Service Manager
4 days ago
Chick-fil-A, Inc. was founded by S. Truett Cathy in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales.
At Chick-fil-A, we prioritize our team members' well-being and offer a supportive work environment.
Job SummaryWe are seeking a Customer Service Manager to lead our team and ensure exceptional customer experiences. As a key member of our management team, you will be responsible for shift management, team development, and maintaining a positive work environment.
Key Responsibilities- Lead and motivate team members to provide exceptional customer service.
- Ensure compliance with company policies and procedures.
- Monitor and maintain a clean and safe work environment.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with the management team to achieve business objectives.
- Previous customer service experience.
- Leadership experience is an asset.
- Team-oriented and excellent communication skills.
- Medical, dental, and vision insurance.
- 401K match.
- Pension plan.
- PTO (Paid time off).
- Sundays off.
- Free meal plan.
- Scholarship opportunities.
- Bonus/incentive program.
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Customer Service Manager
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Mayfield Heights, Ohio, United States Chick-fil-A Full time{"title": "Customer Service Manager", "description": "Join Our TeamAt Chick-fil-A, we're passionate about serving our guests and creating a positive work environment for our team members. As a Customer Service Manager, you'll play a key role in ensuring that every guest has an exceptional experience.ResponsibilitiesLead by example and demonstrate exceptional...
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