Lead Global Call Center Rollout Specialist
2 weeks ago
We are seeking a skilled Program Manager to lead our global call center apps rollout.
This is a 12-month contract opportunity for US Citizens or GC Holders.
The ideal candidate will have experience leading program management initiatives and working with call center applications technology, preferably Genesys and LivePerson messaging.
Key Responsibilities- Leading the rollout of new call centers
- Driving end-to-end readiness for messaging (automated and agent-driven) and CTI functionality (micro-apps, CTI setups)
- Minimum 2 years of program management experience
- Stakeholder management experience, including communication capabilities
- Customer experience experience in call center IT projects
- Technical awareness above
- Sales call center experience
We estimate the salary for this position to be around $120,000 per year, based on industry standards and location.
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