Customer Support Agent
3 weeks ago
The Farmers Insurance Customer Service Representative will play a vital part in supporting our agents and ensuring the smooth operation of our office. This role requires a detail-oriented and organized individual who can provide exceptional customer service and support to clients.
Key Responsibilities
- Answer phone calls and direct them to the appropriate staff members
- Correspond with clients via email or other communication channels
- Process certificates of insurance and send client-friendly reminders on payments
- Help manage deadlines and ensure timely completion of tasks
- Provide excellent customer service and support to clients
- Maintain accurate records and update information as necessary
About Us
Pete Williams Insurance Agency, Inc is a growing insurance agency located in La Jolla, California. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
Requirements
- A Property and Casualty license required within 60 days of start date
- A high school diploma or equivalent
- Previous experience in customer service, preferably in an office setting
- Excellent organizational skills and attention to detail
- Strong written and verbal communication abilities
- Proficient in Microsoft Office Suite
- Able to take direction from multiple people and work independently
Benefits
- Dynamic and supportive work environment
- Career growth opportunities
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