Global Call Center Program Manager Lead

6 days ago


San Jose, California, United States TEKsystems Full time

TEKsystems is seeking an experienced Program Manager to lead a global call center apps rollout. This is a 12-month contract opportunity for US Citizens or GC Holders.

Estimated Salary: $110,000 - $140,000 per year

Job Description

The successful candidate will have experience as a Program Manager leading a global call center apps rollout and working with call center applications technology (preferably Genesys and LivePerson messaging). They must also be able to influence and drive end-to-end readiness for messaging (Automated and Agent-Driven) and CTI functionality (Micro-Apps, CTI setups).

Key Responsibilities:

  • Lead the rollout of new call centers globally
  • Drive end-to-end readiness for messaging and CTI functionality
  • Work with stakeholders to ensure customer experience excellence

Requirements:

  • Proven program management experience
  • Excellent stakeholder management skills
  • Customer experience expertise in call center IT projects

Nice to Have:

  • Technical awareness of Genesys CTI and LivePerson Messaging
  • Sales call center experience


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