IT Support Specialist for MSP

3 weeks ago


Lancaster, Pennsylvania, United States One2One Full time

At ONE2ONE Inc., we're seeking an IT Service Technician to join our team of dedicated professionals.

This role involves resolving technical issues, delivering exceptional customer service, and ensuring smooth operations for our valued clients.

As an IT Service Technician, you'll have the opportunity to work in a fast-paced environment, collaborating with a team to diagnose and troubleshoot hardware and software problems.

You'll also provide software updates and upgrades, conduct system maintenance, and assist with network configurations.

Strong communication skills are essential, as you'll interact with clients and colleagues on a daily basis.

To excel in this role, you should have a solid background in IT service desk support or a similar field.

Familiarity with MSP operations is preferred, but we're willing to train the right candidate who displays a genuine passion for technology and a desire to learn.

Key responsibilities include:

  • Diagnosing and troubleshooting hardware and software problems
  • Providing software updates and upgrades
  • Conducting system maintenance
  • Assisting with network configurations

Requirements:

  • Previous experience in IT service desk support or a similar IT role
  • Familiarity with MSP operations (preferred)
  • Passionate about providing exceptional customer service
  • Excellent communication skills, both written and verbal
  • Strong knowledge of different operating systems
  • Proficiency in Active Directory administration
  • Experience in user administration in MS Exchange
  • Comprehensive understanding of TCP/IP networking

Benefits:

  • Salary Range: $50K - $60K
  • Medical, Dental, & Vision with Employer Contribution
  • 401K with Employer Match
  • Paid Time Off
  • Volunteer Time Off
  • Employee Assistance Program

We're committed to providing a dynamic and customer-centric IT environment where you can advance your career and make a difference.


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