Retail Department Coordinator

5 days ago


Media, Pennsylvania, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and experienced Retail Department Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring the smooth operation of our front-of-store operations.

Key Responsibilities
  • Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Team Leadership: Oversees a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs.
  • Training and Development: Takes an active role in training and mentoring Associates on front-end principles, and trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
  • Operational Efficiency: Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
  • Problem-Solving: Addresses customer concerns and issues promptly, ensuring a positive customer experience.
  • Communication: Communicates accurately and effectively with management and Associates when setting and addressing priorities, and provides progress updates.
  • Adaptability: Able to respond appropriately to changes in direction or unexpected situations.
Requirements
  • Availability: Available to work flexible schedule, including nights and weekends.
  • Merchandising Knowledge: Strong understanding of merchandising techniques.
  • Communication and Organizational Skills: Strong communication and organizational skills with attention to detail.
  • Leadership Experience: 1 year retail and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including:

  • Associate Discount: Discount on merchandise.
  • Employee Assistance Program (EAP): Confidential counseling services.
  • 401(k) Associate Contributions: Company match on retirement savings.
  • Health Insurance: Medical, dental, and vision coverage.
  • Short-Term Disability: Income protection in case of illness or injury.
  • Long-Term Disability: Income protection in case of extended illness or injury.
  • Life Insurance: Company-paid life insurance.
  • Paid Time Off: Vacation, sick leave, and holidays.
  • Referral Bonuses: Incentives for referring friends and family.


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