Retail Department Coordinator
5 days ago
We are seeking a highly motivated and experienced Retail Department Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring the smooth operation of our front-of-store operations.
Key Responsibilities- Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
- Team Leadership: Oversees a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs.
- Training and Development: Takes an active role in training and mentoring Associates on front-end principles, and trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
- Operational Efficiency: Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
- Problem-Solving: Addresses customer concerns and issues promptly, ensuring a positive customer experience.
- Communication: Communicates accurately and effectively with management and Associates when setting and addressing priorities, and provides progress updates.
- Adaptability: Able to respond appropriately to changes in direction or unexpected situations.
- Availability: Available to work flexible schedule, including nights and weekends.
- Merchandising Knowledge: Strong understanding of merchandising techniques.
- Communication and Organizational Skills: Strong communication and organizational skills with attention to detail.
- Leadership Experience: 1 year retail and 6 months of leadership experience.
We offer a competitive benefits package, including:
- Associate Discount: Discount on merchandise.
- Employee Assistance Program (EAP): Confidential counseling services.
- 401(k) Associate Contributions: Company match on retirement savings.
- Health Insurance: Medical, dental, and vision coverage.
- Short-Term Disability: Income protection in case of illness or injury.
- Long-Term Disability: Income protection in case of extended illness or injury.
- Life Insurance: Company-paid life insurance.
- Paid Time Off: Vacation, sick leave, and holidays.
- Referral Bonuses: Incentives for referring friends and family.
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