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Club Director of Operations

2 months ago

Aspen, Colorado, United States Marriott International Inc Full time
Job Summary

As a key member of our Marriott International Inc team, the Club Director of Housekeeping will be responsible for overseeing the daily operations of our housekeeping department. This includes managing a team of staff to ensure that guest rooms, public spaces, and employee areas are clean and well-maintained.

Key Responsibilities
  • Managing Housekeeping Operations and Budgets
    • Ensure compliance with all housekeeping policies, standards, and procedures.
    • Understand the importance of departmental operations on overall property financial goals and educate staff accordingly.
    • Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
    • Supervise an effective inspection program for all guestrooms and public spaces.
    • Understand the impact of departmental operations on overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
  • Conducting Human Resources Activities
    • Use all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
    • Establish and maintain open, collaborative relationships with employees and ensure employees do the same with them.
    • Schedule employees to business demands and track employee time and attendance.
    • Ensure employees understand expectations and parameters.
    • Ensure property policies are administered fairly and consistently, disciplinary procedures, and documentation are completed according to policy.
  • Ensuring Exceptional Customer Service
    • Set a positive example for guest relations.
    • Participate in the development and implementation of corrective action plans to improve guest satisfaction.
    • Empower employees to provide excellent customer service.
    • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent, with 3 years of experience in housekeeping or a related field.
  • Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 3 years of experience in housekeeping or a related field.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary range of $85,000 to $107,000 annually.
  • A bonus program.
  • Comprehensive health care benefits.
  • A 401(k) plan with up to 5% company match.
  • Employee stock purchase plan at 15% discount.
  • Accrued paid time off (including sick leave where applicable).
  • Life insurance.
  • Group disability insurance.
  • Travel discounts.
  • Adoption assistance.
  • Paid parental leave.
  • Health savings account.
  • Flexible spending accounts.
  • Tuition assistance.
  • Pre-tax commuter benefits.
  • Other life and work wellness benefits.